Effective Date: 7 December 2023

This Cookie Policy explains how Namaste Bazaar Limited uses cookies and similar technologies when you visit our website, www.namasteuk.org.

  1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand user behaviour, and improve the user experience.

  1. Types of Cookies We Use

Type

Purpose

Strictly Necessary

Essential for site functionality (e.g. login, shopping cart).

Performance/Analytics

Helps us track usage (e.g. Google Analytics).

Functionality

Remembers user preferences (e.g. location or language).

Marketing

Tracks browsing to deliver personalised ads (used with consent only).

  1. Managing Cookies

You can accept or reject cookies via:

  • Our cookie consent banner
  • Your browser settings

Disabling cookies may affect site performance or functionality.

  1. Third-Party Cookies

We may use third-party services (e.g. Google Analytics, Meta Pixel) which also place cookies on your device. These providers have their own privacy and cookie policies.

  1. Contact Us

If you have questions about our cookie usage, email info@namasteuk.org.

🔁 Returns & Refunds Policy

Effective Date: 7 December 2023

At Namaste Bazaar Limited, we want you to be satisfied with your purchase. This policy outlines your rights and how we handle returns and refunds.

  1. Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel an order for non-perishable goods within 14 days of delivery, for a full refund.

  1. Non-Returnable Items

We cannot accept returns on:

  • Perishable goods (e.g. fresh fruit, vegetables, dairy, frozen items)
  • Opened or used food products
  • Items marked as final sale
  1. Faulty or Damaged Goods

If an item arrives damaged or faulty:

  • Email info@namasteuk.org within 48 hours of delivery
  • Include your order number and photo evidence

We will offer a refund, replacement, or store credit where applicable.

  1. Return Process
  • Items must be returned in original packaging
  • Return shipping is the customer’s responsibility unless item is faulty
  • Refunds are processed within 7 working days after inspection

🚚 Delivery Policy

Effective Date:  7 December 2023

This Delivery Policy explains how we fulfil and deliver orders made on namasteuk.org.

  1. Delivery Areas

We currently deliver across the United Kingdom (mainland). Some remote areas may have extended delivery times or may be excluded.

  1. Delivery Options

Option

Timeframe

Fee

Standard Delivery

2–4 working days

£3.99 or Free on orders over £50

Next Day Delivery

Order before 12pm Mon–Fri

£6.99

Delivery dates are estimates and may vary during busy periods.

  1. Missed Deliveries

If you’re not available during delivery:

  • The courier may leave the package in a safe place or attempt re-delivery
  • Perishable items will not be redelivered after a failed attempt for safety reasons
  1. Delays

We are not responsible for delivery delays caused by:

  • Weather, strikes, or third-party courier issues
  • Incomplete or incorrect delivery addresses

⚠️ Food Allergen Disclaimer

We take allergens seriously and aim to ensure your safety.

  1. Allergens

Products listed on namasteuk.org may contain or be produced in facilities that handle:

  • Gluten, Milk, Eggs, Peanuts, Tree Nuts, Soy, Mustard, Sesame, Sulphites, Fish, Shellfish, Celery, and Lupin

Always check product labels before consumption.

  1. Cross-Contamination

While we do our best to avoid cross-contamination, our facilities and suppliers may handle multiple allergens.

  1. Customer Responsibility

If you have severe allergies or dietary concerns, please consult with your healthcare provider before consuming any products purchased from us.